Privacy Policy
1. Introduction
Vixera ("we" or "us") is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws. This privacy policy describes how we collect, use, store and protect your information.
2. What data do we collect?
We collect the following personal data: • Full name • Email address • Phone number • Address information (street, house number, postal code, city, country) • Payment information • Order history • IP address and browsing data (via cookies)
3. Why do we collect your data?
Your data is collected and used for: • Processing and delivering your orders • Communication about your purchases • Customer service and support • Payment processing • Marketing (only with your consent) • Fraud prevention and security • Legal compliance
4. How long do we retain your data?
We retain your personal data: • Order data: 7 years (for accounting purposes) • Customer data: while you have an active account • Marketing subscriptions: until you unsubscribe • Cookies: based on type (max. 2 years)
5. Data Security
We implement strict security measures: • SSL/TLS encryption for all data transfers • Secure server facilities • Limited access to personal data • Regular security audits • PCI-DSS compliance for payment data
6. Your Rights
You have the right to: • Access your personal data • Correct inaccurate data • Have your data deleted (right to be forgotten) • Restrict data processing • Object to data processing • Export your data
7. Contact
For questions about this privacy policy or to exercise your rights, please contact: privacy@vixera.eu